Delivery & Returns

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This Delivery & Returns Policy, as laid out, is valid to the Online Shop only.

We deliver to Mainland UK, excluding the Scottish Islands and Highlands.

For any locations outside Mainland UK, including International Shipping, please contact info@symagri.co.uk for a cost estimate.
 

Shipping

We include free delivery for all orders over £100 to Mainland UK only.
For any order under £100 we charge a £9.95 shipping fee.
Customers can expect to receive their orders within 5 working days of placing the order.
The courier service we use is APC couriers and the service is next day delivery. 
 

Click and Collect

We offer FREE Click and Collect from our Attleborough address:​

SymAgri,
3 Maurice Gaymer Road,
Attleborough,
Norfolk. NR17 2QZ​

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Please wait until we have advised you that your purchase is ready for collection.
A proof of ID and a signature will be required on collection of your order.
 

Timescales

Please expect to receive your goods within 3-5 working days from the date of order.

Where click and collect is selected, we will notify you as soon as the product is available for collection – again please allow up to 5 days for purchases to become available for collection.
We dispatch Monday to Friday with orders placed after 2pm on a Friday being dispatched on the next Monday (excluding Bank Holidays).

We will always aim to deliver products as near to our expected times as possible.
 

Receipt and signature

 If you have selected to click and collect, then you must collect the item or items in person at the branch address, and proof of ID and a signature must be provided.
Courier deliveries will also require a signature upon delivery.
 

Delivery problems

If you experience any problems with a delivery, please contact us by email to info@symagri.co.uk or by telephone on 01296 796729 or 07480 540051.

If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery even where the initial delivery was free-of-charge.

An indicative list of the situations where a failure to deliver will be your fault is set out below:
• you provided the wrong address for delivery;
• there is a mistake in the address for delivery that was provided;
• the address for delivery is not reasonably accessible;
• the address for delivery cannot safely be accessed;
• where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
 

Request an Order Cancellation and a Return

To cancel an online order and request a return please email info@symagri.co.uk or call 01296 796729 within 14 days of receiving your order and we will action this.

Returns & Exchanges

We hope that you are fully satisfied with everything you order from SymAgri.
However, should you need to, we are more than happy to replace or refund items.
Please return items in their original packaging, unused, to us within 30 days of receiving the goods for a full refund.
We cannot be held responsible for items that go missing in transit. This process will apply to returns to your local branch. All returns must be as per the condition that they were delivered to you in, intact and in their original packaging, containing all parts and accessories.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a refund will automatically be applied to your original method of payment, within 14 days.

Return costs

Return any postal or courier delivered items to:

Online Sales Team,

SymAgri,

3 Maurice Gaymer Road,

Attleborough,

Norfolk NR17 2QZ

 

by recorded delivery, properly packaged.

Items must be returned at your own cost; however, we will cover the return costs if the goods are faulty or if the wrong item is delivered.

If the total order value to be returned is over £100. Please contact us and we can organise our courier to collect the returned items from You. The return will be insured under our Goods In Transit policy.

We can advise the cost of the collection beforehand, whereby the returns cost will be deducted from the refunded amount. ​

We cannot be held responsible for Goods damaged or lost in the return shipment.

We therefore recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

As soon as we have received your return, we will issue a refund from your original payment.

 

Please allow up to 14 days for the refund to be administered from the date that the item was received at our premises.

Improper Returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
 

Your Legal Rights

Our refund policy is in addition to and does not affect any of your legal rights.
For any queries about your online transaction, please get in touch at info@symagri.co.uk or call 01296 796729.
 

Privacy & Security

Like you, SymAgri take your privacy very seriously.
Our Privacy Statement is therefore designed to provide you with appropriate information, assurance and confidence that we are handling your data in a secure, professional manner, with the respect it deserves. This statement addresses what personal information we collect and how we handle the personal information shared with us.
Please read our detailed TNS Privacy Statement. Payment, Pricing & Promotions.

We currently accept orders paid with a credit card (VISA and MasterCard) via our Payment system Stripe. Prices on the website exclude VAT which is charged at the VAT rate current in Mainland UK.
 

Promotions

SymAgri reserves the right to suspend, cancel or amend any promotion and/or review and revise these terms and conditions at any time without giving prior notice.
By continuing to take part in the promotion subsequent to any revision of these terms and conditions, users shall be deemed to have agreed to any such new or amended terms.
If you register at the TNS Online Shop and sign-up for our Newsletter Service you will receive information and offers on a regular basis.
 

Credit card fees

 Credit card payments may result in additional fees from your credit card company. We accept no responsibility for any additional fees.

Complaints Resolution

If you have any complaints about an online transaction, please get in touch with us at info@symagri.co.uk or call 01296 796729, and we will endeavour to find a solution. If you would like to escalate your complaint, the European Commission has set up an online service to resolve disputes about online transactions. Please visit the Online Dispute Resolution website.
 

Contact Us​

If you have any questions about our Delivery and Returns Policy, please contact us:​

By email: info@symagri.co.uk

By Phone: 01296 796729